Estate Agency Insight
Who we are and what we do…
Richard Rawlings t/a Estate Agency Insight provides marketing, success coaching, consultancy and conference speaking services for estate and letting agents, based at 20 Regent St, Cheltenham. Glos. GL50 1HE, in conjunction with AgentCentric.co.uk.
Types of Data we collect…
If you are on our marketing database of potential customers, we only collect information that enables us to contact you, plus any notes that we might have made in respect of your possible interest in our services. This is likely to be name, title, postal address, email address and phone number, plus any personal notes we might make to help us provide you with the most relevant service (and to prevent us from bugging you with irrelevant stuff). For example:
Name: Daisy Smythe
Job Title: Director
Organisation: Smythe Estates
Address: 120 Haddock Road, Fishguard. RG12 5PL
Phone: 01234 567 890
Notes: Daisy has used our services before and has indicated that she will be doing so again as soon as she has hired a new marketing manager. Covers the RG11, RG12 and RG13 postcode districts.
You’re most welcome to contact us at any time, via our website, or by email to email@example.com to ask to see what information we hold on you. We will of course delete any or all of this immediately on request.
How we collect data…
If you are on our marketing database then this will be because at some stage you have provided us with your details. This may have been at a conference where you might have asked us to provide you with information and we noted your details or you handed us a business card. You may have telephoned or email us, possibly from our website/chatbot, or we might have contacted your office and asked if it would be ok to contact you and one of your colleagues agreed to this and supplied your contact details. Occasionally an “out of office” reply asks that we should contact a colleague in the recipient’s absence. We never buy email lists! Yuk!
How we use your data:
We’ll only use the information we hold about you to make sensible and relevant contact from time to time (usually no more frequently than once a week) to keep you informed about aspects of contemporary estate agency that we think may be of interest to you. We will most likely email you but may occasionally post you a letter or phone you. We would usually only phone you to follow up when you have expressed a specific interest. You can unsubscribe at any time and we will always make this easy for you to do in one click during every communication, or by phone or you can email us at firstname.lastname@example.org.
We use third party providers to deliver our email communications, Campaign Monitor and BombBomb. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our communications. For more information on their privacy policies please see https://www.campaignmonitor.com/policies/ and https://bombbomb.com/privacy/.
If you are on our client database because you do, or have done, business with us then we’ll also hold and use your data in order to manage your account and to facilitate our on-going relationship with you.
We are committed to full compliance when it comes to your data and we are registered as a data controller with the Information Commissioner’s Office, registration number ZA004890.
We continually review our policies and if you like reading this stuff, then check back from time to time. This policy was last updated 23rd May 2018.
(this is bit more wordy and technical if you’re interested)
We use a system of classifying the different types of cookies which we use on our Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
How long are cookies stored for?
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.
Cookies used on the Website
A list of all the cookies used on the Website by category is set out below.
Strictly necessary cookies
These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Third party cookies
These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.
For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.